Frequently Asked Questions
Everything you need to know about Win Life Competitions
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unworn fashion items with original tags attached. Please note that competition entry fees are non-refundable.
How do I know the products are authentic?
We source all our luxury fashion items and accessories directly from authorized retailers and brand partners to ensure 100% authenticity for every prize and purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital options like Apple Pay and Google Pay.
Are the clothing items true to size?
Most of our apparel follows standard UK sizing. We provide a detailed size guide on each product page to help you find the perfect fit before ordering.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.